Return & Exchange

reture & exchangeCustomers buy customized oil paintings from Custom-Oilpainting.com,we will offer a Return and Exchange Service to accommodate customers’ needs.If you can’t find the answers below,please contact us,our service representive will contact you in 24 hours!

Once customers contact us and have reasons to explain for return,we will consider to refund money or exchange.

Customers should contact us in 7 days effective period of times from the date of rceiving the package,all return packages with paintings must be in a brand new condition,paintings from Custom-Oilpainting.com and original packing.Requests to return due to damage problems during shipping and sizes error,please take photos and send us to show clearly problem with the package received,we will arrange exchange paintings for you and shipping cost on our side.

But requests to return items due to other reasons below, we reserve the right to refuse to refund or exchange.

♦”Quality problem” (We show customers photos before shipping for comment first,only send the paintings after satisfied and confirmed by customer.)

♦We have not received the returned paintings.

♦Paintings are not supplied from Custom-Oilpainting.com .